Shipping Policy
Order handling time
Shipping methods
Shipping time
Zones | Order Handle Time | Priority Shipping | Standard Shipping | >21Kg Shipping (Duty-free) |
9P/9S/9PS | 2 - 4 | 7 - 15 | 15 - 30 | <3 weeks |
8P/8S/8PS | 2 - 4 | 7 - 15 | 15 - 30 | <3 weeks |
7P/7S/7PS | 2 - 4 | 7 - 15 | 15 - 30 | <20 days |
6PS | 2 - 4 | 5 - 7 | 10 - 15 | <20 days |
5P/5S/5PS | 2 - 4 | 4 - 10 | 15 - 30 | <20 days |
4P/4PS | 2 - 4 | 7 - 15 | 15 - 30 | <3 weeks |
3PS | 2 - 4 | 4 - 10 | 15 - 30 | <3 weeks |
Zone No. | Countries | Priority Shipping | Standard Shipping | >21Kg Shipping |
9P | Albania, Argentina, Armenia, Bangladesh, Bosnia and Herzegovina, Brazil, Chile, Colombia, Costa Rica, Dominica, Niger, Dominican Republic, Ecuador, Fiji, Peru, El Salvador, Georgia, Guatemala, Lebanon, Honduras, Kazakhstan, Kyrgyzstan, Serbia, Madagascar, Maldives, Montenegro, Nigeria Morocco, Nicaragua, Panama, Puerto Rico, Romania, SanMarino, Seychelles, Venezuela South Africa, Swaziland, Tunisia, Uzbekistan | yes | no | yes |
9S | Russia | no | yes | yes |
9PS | Pakistan, Sri Lanka, Ukraine | no | yes | no |
8P | Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, United Arab Emirates | yes | no | yes |
8S | Saudi Arabia, India | no | yes | no |
8PS | Israel, Turkey | yes | yes | yes |
7P | Andorra, Bulgaria, Cyprus, Estonia, Greece, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Slovakia | yes | no | yes |
7PS | Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Spain, Hungary, Ireland, Luxembourg, Netherlands, Italy, Norway, Poland, Portugal, Slovenia, Sweden, Switzerland, United Kingdom | yes | yes | yes |
6PS | United States, Canada, Mexico | yes | yes | yes |
5P | New Zealand | yes | no | yes |
5PS | Australia | yes | yes | yes |
4P | Brunei, Indonesia, Philippines | yes | no | yes |
4PS | Malaysia, Singapore, Thailand | yes | yes | yes |
3PS | Japan | yes | yes | yes |
Furthermore, the shipping time varies from different countries and regions. Please note, in case of irresistible factors (bad weather, special festivals, etc.) the shipping time may be postponed correspondingly.
Standard Shipping Company obliges us to each package under 2KG. So when your order estimated weight >= 2KG, only Priority Shipping is available.
Address with "PO.BOX" cannot support priority shipping.
During holidays or festivals, order handle and delivery times will be extended accordingly. In order not to affect your sales plan, please arrange your purchase plan accordingly.
Return Policy
Return Conditions
You can return your item(s) for up to 30 days from the original purchase date. All returns must be in their original condition and cannot show any signs of use. Please include your original invoice with your return item(s). If the quality of the product is no problem, you need to pay the shipping and packaging loss.
It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.But we do not refund first shipping fee,hope you can understand this.
We accept 30 days return policy.
Return Notes
Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.
Please inform us of your request of refund or return or exchange within 14 days after you receive the goods.
All goods (including all parts and attachments) must be returned to us via express delivery.
You have to bear the cost for us to redeliver goods if you want an exchange.
At any time, no commission charge is required for returns.
Payment means for refund: credit card, Western Union.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Cautions:
1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund.
2. Orders for returns require order number to be written on the outside of the package. Is this page helpful If not, please contact us.